Shop Policies & FAQs

 

When and How will my items ship?

​I ship as soon as humanly possible, typically the next day, even Saturdays! 

I ship everything priority mail USPS. Priority mail includes $50 insurance on all packages. Orders over $500 I will add insurance at no cost to you. 

Unfortunately, I cannot be held responsible for any packages the UPSP misplaces, loses, marks as delivered and doesn't show up, etc. I advise adding insurance to your package always. You can purchase upgraded insurance to cover the full purchase price by adding the listing for shipping insurance to your order. Insurance WILL NOT cover stolen packages. 

Will you ship internationally?

Absolutely. Any custom or import fees will be your responsibility. 

UPDATE  - The postal service in Australia has suspended all international mail acceptance.

I cannot ship to Australia until this suspension has been lifted.  

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How do you package your jewelry?

Your jewelry will come beautifully packaged. Presentation is large part of the whole experience and I want yours to be wonderful. 

If you’re purchasing a gift to ship directly to the receiver, reach out and I’ll make sure it’s extra special.

 

What is your return policy?

I want you to be totally satisfied with your purchase therefore I handle every transaction on a case by case basis. I try to make sure all of my jewelry is accurately represented and all measurements are included in the description. 

 

I accept returns two weeks after purchase date for unworn jewelry in original new condition. I offer a full refund of the purchase price once I receive and inspect the piece. Shipping charges are not refundable and return shipping is your responsibility. Please contact me as soon as you receive your purchase if you would like to return it. 

 

All custom/Made to Order pieces are not returnable. 

 

Do you accept custom orders?

Unfortunately I do not accept custom orders at this time. 

However if you see a design that is out of stock or not available in your size that you would like made for you, reach out! It is possible to recreate past work with similar stones or designs. 

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How does a Made to Order piece work?

All made to order items are made and shipped within 2-3 weeks of being ordered, unless otherwise noted. A shipping conformation will be emailed to you when the item ships.

 

With all handmade items, made to order items are each unique, and will not be the exact item in the photos. I make these items all the same way using the same materials as in the photos, but as with all handmade items there may be slight variations/differences.

 

All custom/Made to Order pieces are not returnable. 

 

How can I find my ring size?

I recommend this ring sizer from Amazon.com. I keep this same one on my bench so we're both speaking the same language. 

Do you accept layaway?

I do not accept layaway. I do accept PayPal, PayPal Credit, Affirm, and Afterpay!